App Frequently Asked Questions
What is PocketGene?
PocketGene is a comprehensive mobile app where you can get genome information. The app facilitates the provision of information directly to the Physicians to give you the appropriate treatment. PocketGene-Know Your Gene, is a registered trademark owned by Zifo Genomics Research Institute (ZGRI).
How do I get started with PocketGene app?
In order to use the PocketGene on your smartphone, you will need to download PocketGene from the Play Store (for Android devices) or the AppStore (for iOS devices). Once you have installed the App, you can sign up in the app by giving your basic personal details.
How can I link/scan my family member's card?
By selecting the "+" icon in the top-right corner of the page, you can link the genetic cards of the members of your family in the app. Card names can be added for easy identification.
Can I edit my nick name in the app?
Yes, you will be able to edit nick name at any point of time.
Can I give the same phone number or Email ID while logging in for my family members?
The same phone number or email address cannot be linked for two different people. For each card connection, you will be required to use a different phone number.
How do I raise a request proforma?
The proforma can be requested in “Reports” section. Once the request has been submitted, the proforma will be sent to your registered email ID.
How can I view my test results?
You can only view the total number of variants identified in “Card>Details>Primary Findings.” For more details about the variants, please raise a proforma request in the "Reports" section. Get the proforma signed by your physician to receive the clinical report.
How long will it take to get my test results?
It will take around 8-10 business days to get your test results. The app will notify you once the results are ready and it will be sent directly to the physician. You can consult him and discuss the results.
Is there any option to delete my account?
You can delete your account by clicking the “Delete Account” icon in “My profile” page
What is PocketGene's privacy and security policies?
Your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal and restrict patient information to only authorized personnel and your Physician. For more information, please visit our privacy policy statement (https://www.pocketgene.com/privacy-policy)
How reliable is the information provided by PocketGene through the app?
The information provided or displayed in our app is solely based on research purpose only and should be treated considering the patient’s medical and personal history. It should not be treated as definite diagnostic or therapeutic advice. The piece of variant information provided is subjected to change time to time as when new scientific evidence is updated.